![]() ![]() Glad I got to know that now before I bought more software from you. After seeing your response, customer service is not one of your things. I little direction as to what page and link to look for would have been helpful. It's a shame your not more helpful though. So my reply to him was, "I spent 10 minutes and still missed it. This was not the response I was expecting, and notice, no helpful hint as to where I could go to get a receipt. If you spent 30 seconds looking at my web site, you'd see how to get a receipt." "The reason I don't make my e-mail address super easy to find is illustrated clearly by your e-mail to me. I got a reply from the the owner of this company, and his reply was as follows. After looking for about ten minutes I finally found it buried under a couple other levels and Emailed them asking for a reciept and also made the suggestion that he should have a "Contact Us" link on his page to make it easier to send an Email message. I looked under their "Support" link and found nothing. It is buried pretty good, and I think on purpose. I spent ten minutes looking for an Email address. A few days later I needed the receipt from this purchase and went on to the web site looking for an Email address or phone number so that I could ask them how I would go about getting a receipt. I purchased Vuescan to get a scanner working that was supposed to be supported. If you have the slightest hint of difficulty with it, then please make sure you get it sorted before you part with any money. So, if you download the trial, and it works perfectly, then use it and you may well be happy with it, as I was for almost ten years of constant, heavy use. So nasty was he, I actually feel rather queasy now every time I use the software, because it reminds me of my dealings with him. ![]() Having got nowhere in dealing with him, I just rolled back all my software to the last working version, and I will certainly not have anything further to do with Hamrick Software again. He repeatedly gives a link to his website that supposedly tells you how to communicate with him - but it does not it is just a FAQ page.Ī bit of Internet research suggests to me that I am not at all alone in this opinion! He seems to think that any communication with him that does not fit with a formula of his own is a waste of his time. What an objectionable experience that was! I even made a point of saying to him that I had been delighted with his software for almost a decade, but he was rude, objectionable and unhelpful from the outset. Then, a new version of VueScan caused a couple of problems, and I had the miserable experience of contacting the developer (who also does his own customer support). ![]() (HP software could not even manage to produce valid PDF files!) It has been a constant daily workhorse in my office, bettering by far the software that HP provided for my all-in-one scanner/printer. I used this software happily for about 10 years, putting up with its idiosyncratic user interface because of the superb job that it did, and was very pleased with the way it developed and improved over its very many and frequent updates. He treats his business like he is selling donuts-buy the donut and go away, no customer service needed. He loves their money and no doubt has made a ton of it off them. One thing i am convinced of in my short experience with this colossal jerk is that Ed hates his customers. If you do have problems then just politely ask for a refund and step aside (ala soup nazi). ![]() if you happen to have zero issues with this software then consider yourself blessed. If you do suggest to Ed his software is buggy then expect a non-response, or a 3 word email response, or an email berating you that you are wasting his time, or some other nasty response with comment that he will refund and you should never to bother him again and go away or all of the above. In fact Ed doesn't like hearing from his customers, even if you have polite suggestions. Apparently Ed doesn't like being told his software isn't working with a particular scanner. i had many problems with Vuescan working with Primefilm XE (Reflecta Proscan 10T) scanner. He is one nasty, ungrateful, egotistical jerk! He makes the Soup Nazi look like Mother Teresa. Believe all of the things you have read in the other reviews about Ed Hamrick. I am not a young guy so this is saying a lot. This guy is Ed Hamrick creator of Vuescan. This review is all about the biggest a-hole that i have ever had to deal with. I am not even going to bother reviewing the software here. ![]()
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